THE CHALLENGE
Management 360, a multi-unit Jersey Mike’s franchisee based in Long Island, NY, was running their operation the way most franchise groups do: on gut feel, copy-paste schedules, and reports that told them what already went wrong. Stores were reactive rather than proactive. Schedules were built on instinct or copied from the prior week, task completion was inconsistent across locations, and payroll processing was eating hours every week. In their own words: they were leaving money on the table.
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